With People They
Like.
Electronic versions of CDWs Annual Report on Form 10-K, Quarterly Reports on Form 10-Q,
Current Reports on Form 8-K and amendments to these reports are available free of charge through
our Web site, CDW.com , as soon as reasonably practicable after we electronically file these
reports with the Securities and Exchange Commission.
Acquisitions
Berbee. On October 11, 2006, we completed the acquisition of Berbee, a leading provider of
information technology solutions and engineering capabilities in advanced technologies primarily
across the Cisco, IBM, and Microsoft platforms. Areas of expertise include strategic technology
planning, network infrastructure and unified communications, systems and storage, security,
productivity applications and managed services. Berbee has 11 offices and two data centers in six
Midwestern states and employed approximately 850 coworkers at December 31, 2006. Berbee operates
as a separate strategic business unit of CDW with its current product and service offerings.
Berbees customer base includes corporate, healthcare, education, and state and local
government customers, many of whom are larger enterprise class customers. Customers value Berbees
engineering capabilities, OEM relationships and certification levels, service in advanced
technologies, and proprietary process methodologies.
Berbee
is a national gold certified partner with Cisco and a premier business partner with IBM
authorized to sell all IBM server and storage lines, and has six Microsoft gold certifications.
Berbee received recognition as Ciscos U.S. IP Communications Partner of the Year in 2005, and IBM
Beacon Award for Best IBM iSeries On Demand Solution in 2006, and Microsoft Central Region Partner
of the Year in 2006.
Micro Warehouse. In September 2003, we purchased selected U.S. assets and the Canadian
operations of Micro Warehouse, a reseller of computers, software and peripheral products. Building
on the Micro Warehouse transactions, we expanded our customer base, increased our penetration in
the public sector, and extended our growth platform into Canada.
Business Strategy
The Companys strategy is to be a single source provider of information technology products
and services for our customers. Historically, we implemented our strategy as a high volume,
cost-efficient direct marketer of multi-branded, competitively-priced information technology
products and services, while providing a high level of support to our customers.
In 2006, through the purchase of Berbee, our strategy has evolved to include providing
information technology solutions and engineering capabilities in advanced technologies. We intend
to use Berbee as a platform to expand our capability to offer advanced technology solutions and
engineering capability on a national basis. We will consider both organic and acquisition
opportunities in expanding the platform.
We believe that the following factors are of principal importance in our ability to implement
our business strategy:
Multi-Branded Products. We offer more than 100,000 products, which include a wide range of
products from leading brands including Acer, Adobe, APC, Apple, Cisco, Fujitsu, Hewlett-Packard,
IBM, Lenovo, Microsoft, Panasonic, Quantum, Samsung, Sony, Symantec, and ViewSonic, among others.
With this broad selection of products, we can provide our customers with fully-integrated,
multi-branded technology solutions and the convenience of one-stop shopping. We also continuously
review and enhance our product mix based on new product introductions and the needs of our
customers.
Customer Focus. We focus our sales and marketing efforts on attracting and serving commercial
customers, consisting of all customer types other than consumers. We believe commercial customers
typically have ongoing requirements to purchase sophisticated products and systems and value our
relationship-based approach and high level of service. Our field sales force actively calls on
selected commercial customers and prospects in person to augment our inside sales force. We also
reach our customers through our customized Web sites, CDW@work ® and CDWG@work ® .
Competitive Pricing . We are able to offer our customers competitive prices due to our low
cost structure, efficient distribution methods, ability to purchase products both directly from
manufacturers as well as through distributors, and economies of scale in purchasing products. Our
size, financial strength, and ability to successfully serve our customers allow us to negotiate
advantageous purchasing terms and earn vendor incentives.
Marketing. We use a marketing mix of direct response activities, including our catalogs and
trade magazine advertising, combined with a multifaceted branding campaign, including print media,
television and online advertising, and other activities. These activities are intended to promote
a high level of awareness of CDW and generate customer response. Our marketing activities are
directed to commercial customers and the decision makers in commercial organizations.
Customer Service. Our sales force consists of account managers, field sales representatives
and product category specialists who are highly trained in the products we sell and the Companys
systems and philosophies, enabling them to provide a high level of customer service. Account
managers obtain an understanding of their customers businesses and technology systems and are able
to recommend integrated product solutions based on customer needs, past purchases, and
technological developments. Our account managers provide a high level of customer service
utilizing CDWs proprietary customer relationship management system. Customers also benefit from
CDWs team of technology specialists who have in-depth knowledge of and experience with complex
technology products and applications in multiple product categories, such as networking solutions,
storage applications, and software licenses.
Advanced Technology Solutions. We provide a variety of advanced solutions and customized
services to meet our customers complex technology needs, including strategic technology planning,
network infrastructure and unified communications, systems and storage, security, productivity
applications, and managed services. These solutions and services, provided by our Berbee operating
segment, are performed by engineers and data center professionals who customize solutions designed
to improve customers productivity and competitive position.
Custom Configuration Services. We offer a broad range of custom configuration services such
as the installation of accessories and expansion products into PCs and servers, loading of
software, imaging for custom applications, and configuration of network operating systems and
servers. These services are performed in specialized configuration centers within our distribution
centers. Our custom configuration services benefit our customers by reducing the cost and time
necessary to deploy new products into their existing technology environment.
Technical Support. Our technical staff is well-trained and maintains high levels of
professional certification from product manufacturers to assist our customers with technical
questions and issues during regular business hours. We offer technical support services by
telephone 24 hours a day, seven days a week. We believe that our commitment to service at the time
of sale and after the purchase maximizes sales opportunities and encourages repeat customers.
Proprietary Information Technology Systems. We use proprietary, real-time information
technology systems which centralize the management of key functions and generate daily operating
reports enabling management to identify and respond quickly to internal changes and to provide high
levels of customer satisfaction. We also monitor trends in the information technology industry.
We integrate our systems with our Web sites, CDW.com , CDWG.com, and CDW.ca ,
and our extranets, CDW@work ® and CDWG@work ® , providing real-time information for our customers.
Effective Inventory Control. Our inventory tracking system, purchasing system, cycle counting
system, and use of vendor stock balancing programs allow us to minimize our investment in inventory
and to reduce inventory discrepancies and the risk of obsolescence while meeting customer needs by
shipping orders generally on a same-day basis.
High Quality Coworkers. We strive to attract, retain, and motivate high quality coworkers and
provide our coworkers with competitive compensation and incentives designed to maximize performance
and productivity. Our objective is, whenever possible, to promote coworkers from within the
Company to positions of increased responsibility. Examples of rewards and motivations for our
coworkers include short-term incentive programs, profit-sharing, and stock options and restricted
stock for coworkers at the manager level and above.
Purchasing and Vendor Relationships
We purchase products for resale from manufacturers, distributors, and other sources, all of
whom we consider our vendors. During 2006, we purchased approximately 51% of the products we sold
directly from manufacturers and the remaining amount from distributors and other sources. We
believe that effective purchasing from a diverse vendor base is a key element of our business
strategy. For the year ended December 31, 2006, purchases from distributors Tech Data and Ingram
Micro represented approximately 16% and 14%, respectively, of our total purchases. Additionally,
in 2006, sales of products manufactured by Hewlett-Packard comprised approximately 26% of our total
sales.
Our marketing and purchasing staffs work together to identify reliable, high-quality suppliers
of products and then actively negotiate to achieve the lowest possible cost and expand vendor
incentive programs. We seek to establish strong relationships with our vendors. Several of our
leading vendors, such as Cisco, Hewlett-Packard, IBM, Lenovo, and Microsoft, have full-time product
specialists on-site at our facilities.
We are authorized by manufacturers to sell via direct marketing all or selected products
offered by the manufacturer. Our authorization with each manufacturer provides for certain terms
and conditions, which may include one or more of the following: product return privileges, price
protection policies, purchase discounts and vendor incentive programs, such as purchase or sales
rebates and cooperative advertising reimbursements. Vendors also periodically offer us
opportunities to purchase a large amount of product at reduced prices. Vendor incentive programs
are at the discretion of the vendors and usually require the achievement of a specified sales
volume or growth rate within a specified period of time to qualify for all, or some, of the
incentive programs.
Inventory Management/Distribution
We utilize our proprietary information technology systems to manage our inventory in an
aggressive, cost-efficient manner, resulting in a rapid-turn inventory model. We generally only
stock
items that have attained a minimum sales volume and use vendor stock balancing programs to minimize
our investment in inventory.
Our distribution process is highly automated. Once a customer order is received, by phone,
online, or by fax, it is processed for credit approval. After credit approval, orders are
automatically routed to one of our distribution centers for picking and shipping.
We operate two distribution centers: a 450,000 square foot facility in Vernon Hills, Illinois,
and a 513,000 square foot facility in North Las Vegas, Nevada. We believe that these distribution
centers are ideally located for purposes of shipping products throughout the United States and
provide timely access to our principal distributors. Our locations enable us to obtain non-stocked
items for same-day shipping. We believe that competitive sources of supply are available in
substantially all of the merchandise categories we carry.
Our distribution center in North Las Vegas, Nevada became operational in late 2005. This
facility handled approximately 30% of our total shipping volume at the end of 2006 and
predominantly serves customers located in the Western United States.
Marketing and Advertising Activities
We market to our current and prospective customers using catalogs, direct mail programs,
advertising, and an outbound calling program. In addition, we promote the CDW brand through a
national branding campaign, which includes print media, television and online advertisements, and
other activities.
Catalogs are one of our main advertising vehicles and our catalog strategy has evolved to
include specialty catalogs for products such as networking communications and software. Many of
our catalogs include articles about noteworthy technology developments and interviews with industry
executives. We also hold a Customer Technology Seminar Series, hosting representatives from
industry manufacturers and influential persons in the technology field who discuss the latest
information technology issues with our customers. We also develop trend advisories, case studies
and white papers addressing various business opportunities or challenges and how CDW can help
customers use technology to advance their business.
As a result of our relationships with our vendors, a substantial portion of our advertising
and marketing expenses are reimbursed through cooperative advertising reimbursement programs.
Participation in these cooperative advertising programs is at the discretion of our vendors and are
typically tied to sales or purchasing volumes or other commitments required to be met by the
Company within a specified period of time. To measure the effectiveness of our various marketing
activities, we track customer responses to our efforts by a variety of means. We use this
information to further refine our marketing strategy and to develop more effective programs.
E-commerce
We utilize our Web sites and extranets to implement our business strategy. Our objective is
to make it easy for our customers to transact business with the Company and ultimately to enhance
our customer relationships. Our Web sites include many advanced features to attract new customers
and produce sales, including more than 100,000 computer products to search and order online,
advanced search capabilities, product specifications, customer reviews, and information on product
availability and pricing. During 2006 and 2005, we generated $1.982 billion and $1.769 billion,
respectively, of direct online sales over our Web sites, representing approximately 29% and 28% of
total sales, respectively.
We continue to enhance our customized Web sites, marketed as CDW@work ® and
CDWG@work ® extranets. These sites give customers online access to information such as order
and shipping status, payment details, purchase history and details about their dedicated account
team. Customers may also use their sites to automate technology purchasing procedures, manage
software licenses, inventory asset-tagged items, reprint invoices and retrieve quotes prepared by
their account managers. Many customers use the extranets to gather product information, including
pricing and availability, and then follow up with their account managers to access the account
managers knowledge regarding product compatibility and other information.
Sales Activities and Order Fulfillment
Our success is due in part to the strength of our account managers relationships with
customers that are developed by calling existing and potential new customers, providing advice on
products, responding to customer inquiries, and developing solutions to customers complex
technology needs. Our account managers have in-depth product knowledge, are trained in Company
philosophies and systems, and are motivated to maximize gross profit and provide high levels of
customer service. New account managers are immersed in CDW Academy, our proprietary sales training
program, and complete an intensive sales consulting, product training, systems, and customer
service curriculum. Our sales force is organized based on various customer segments, including
industry verticals, geography, and customer size. We seek to build customer relationships by
addressing customers unique needs in the various segments to order to maximize customer
satisfaction and gross profit.
Each catalog and advertisement distributed by the Company lists a toll-free number and Web
site address to be used by customers in contacting CDW to place a product order. Once a customer
order is received, by phone, online, or by fax, it is processed for credit approval. We ship most
credit approved orders on the day the order is received. We generally ship products to customers
by AIT, DHL, Eagle, FedEx, United Parcel Service, and other commercial delivery services and
invoice customers for delivery charges.
Customers
We are not dependent on any one customer. For the year ended December 31, 2006, our largest
customer comprised approximately 0.3% of net sales and our top five customers comprised
approximately 1.3% of net sales. Our corporate sector customers are
primarily small, medium, and large
size businesses that generally have up to 1,000 employees at a single location. We also serve
larger enterprise class customers which generally have more than
1,000 employees at a single location, including FORTUNE 1000 companies, as either a primary or
secondary vendor. Our public sector segment focuses on meeting the technology needs of federal,
state and local governments, educational institutions, and healthcare institutions. Our Berbee
segment serves a broad spectrum of corporate, healthcare, education, and state and local government
customers, including enterprise class customers.
Our customers are located almost entirely in the United States. Approximately 2% of our sales
in 2006 were to customers outside of the continental United States, primarily in Canada.
Custom Configuration and Technical Support
We offer custom configuration services such as the installation of accessories and expansion
products, loading of software, imaging for custom applications and configuration of network
operating systems. Custom configurations provide additional value to our customers because they
reduce the cost and time necessary to deploy new products into their existing technology
environments. The ability to configure products to customer specifications enables CDW to generate
incremental sales. In order to meet growing demand for configuration services, we have 24,000
square feet devoted to configuration services in our Vernon Hills, Illinois distribution center,
including an 8,000 square foot enterprise configuration center for specialized configuration
services. In addition, we have 25,000 square feet of configuration space in our North Las Vegas,
Nevada distribution center used in performing standard and specialized configuration services.
Our technical support staff is well trained and maintains high levels of professional
certification from manufacturers relating to the products we sell. Our technical support staff is
motivated to obtain
high certification levels, as they are compensated, in part, on the levels of those
certifications. Technical support is available by telephone 24 hours a day, seven days a week to
assist customers with technical problems or answer questions in order to increase customer
satisfaction and reduce product returns. We have developed a proprietary customer service tracking
system to ensure that customer-initiated service requests are responded to rapidly.
Information Technology Systems
Our information technology systems are a key element in our ability to be a leading provider
of multi-branded information technology products and services in the United States and Canada. Our
customized information technology and telephony systems allow for centralized management of key
functions, including inventory management, collection of accounts receivable, purchasing, sales,
and distribution. Additionally, our systems enable the preparation of daily operating reports
which provide thorough, detailed and timely information regarding key aspects of our business. Our
proprietary information technology systems enable us to enhance productivity, ship customer orders
on a same-day basis, respond quickly to industry changes and provide high levels of customer
service. Historical customer orders are tracked within our system so that we can provide our
customers with updates regarding product upgrades and other information relating to the products
they purchase from the Company.
During 2007, we intend to integrate Berbee, acquired in October 2006, into our information
technology systems, to aid the alignment of the CDW and Berbee sales organizations, maintain our
centralized management of key functions across the entire organization, and leverage our investment
in our proprietary information technology systems.
Our success is dependent on the accuracy and proper utilization of our information technology
and telephony systems. We anticipate that we will continue to upgrade the software and hardware
for our information technology systems. In addition, our ability to adapt our systems to changes
in the competitive environment or to take advantage of additional automation is dependent on our
ability to recruit and retain qualified information technology professionals.
Coworkers, Training and Culture
On December 31, 2006, we employed approximately 5,500 coworkers. We consider our coworker
relations to be excellent. No coworkers are covered by collective bargaining agreements.
We emphasize the recruiting, training and development of high quality coworkers throughout our
organization. Our objective is to promote coworkers from within the Company to positions of
increased responsibility, whenever possible. We help our coworkers develop through CDW University,
our company-wide training program. CDW University provides specialized training in sales and
relationship-building techniques, technical certifications, leadership development skills and
interpersonal and professional skills.
We strive to create a supportive and rewarding work environment. In 2007, we were named by
FORTUNE magazine as one of the 100 Best Companies to Work For for the ninth consecutive year.
CDW coworkers are encouraged to provide their thoughts and concerns regarding the Company directly
to management, including through our whistleblower hotline and coworker surveys.
Incentive and Regular Compensation Arrangements
Compensation Arrangements . Our coworkers are compensated on a basis that rewards performance
and the achievement of identified goals. For example, account managers generally receive
compensation pursuant to a monthly commission schedule which is based on the gross profit they
generate. Account managers have the authority to negotiate and adjust prices for products,
provided that the product is sold at a price which meets established management guidelines and
pursuant to various contracted prices, where applicable. Account managers have the opportunity to
achieve relatively high compensation levels and have historically shown increased productivity as
training and experience levels increase.
Stock Incentive Plans. In addition to regular cash compensation, we provide coworkers at the
manager level and above with additional long-term incentives designed to maximize performance and
productivity. To this end, we have adopted various stock-based compensation plans which enable
these coworkers to share in the Companys success through appreciation in the value of the
Companys stock.
Trademarks and Trade Names
We conduct business under a number of trademarks, trade names and service marks including
CDW ® , CDW. THE RIGHT TECHNOLOGY. RIGHT AWAY. ® , CDW@WORK ® , CDW-G ® , CDW-G@WORK ® , and
BERBEE ® . We have taken steps to protect these marks, some of which are registered, and believe
they have significant value and are important factors in our marketing programs and business
strategy.
Item 1A.
Risk Factors
There are many factors that affect our business and the results of operations, some of which
are beyond our control. The following is a description of some important factors that may cause
the actual results of operations in future periods to differ materially from those currently
expected or desired.
Our sales and profitability may be affected by changes in the economic environment and other
factors. There are many factors which could affect our business, including:
the capital and technology spending patterns of existing and prospective customers;
general economic trends;
the addition of new customers and further penetration of our existing customer base;
the productivity and retention of our sales force;
the optimization of our product mix and pricing strategies;
the availability of products from our vendors;
the successful development of new technology and products by equipment manufacturers
and software developers; and
new competitors and new forms of competition.
Our business depends on our vendor relationships and the availability of products. We
purchase products for resale from manufacturers, distributors and other sources, all of whom we
consider our vendors. During 2006, we purchased approximately 51% of the products we sold directly
from manufacturers and the remaining amount from distributors and other sources. We are authorized
by manufacturers to sell all or some of their products via direct marketing activities. Our
authorization with each manufacturer is subject to specific terms and conditions regarding such
things as product return privileges, price protection policies, purchase discounts and vendor
incentive programs, including purchase rebates, sales volume rebates and cooperative advertising
reimbursements.
From time to time, vendors may terminate our right to sell some or all of their products or
change these terms and conditions or reduce or discontinue the incentives that they offer us. Any
such termination or the implementation of such changes could have a negative impact on our
operating income. Additionally, some products are subject to manufacturer allocation, which limits
the number of units of those products that are available to resellers, including us.
Sales of Cisco, Hewlett-Packard, IBM, Lenovo, and Microsoft products comprise a substantial
portion of our sales. In 2006, sales of products manufactured by Hewlett-Packard represented
approximately 26% of our total sales and, therefore, we are dependent on the economic
condition and product competitiveness of, and our business relationship with, this manufacturer in
particular. In addition, although we purchase from a diverse vendor base, in 2006, products we
purchased from distributors Tech Data and Ingram Micro represented approximately 16% and 14%,
respectively, of our total purchases. The loss of, or change in business relationship with, any of
these or any other key vendors, or the diminished availability of their products, could reduce the
supply and increase the cost of products we sell and negatively impact our competitive position.
Additionally, the relocation of key distributors utilized in our purchasing model could adversely
impact our results of operations. Although to date mergers among manufacturers have not had an
adverse impact on our business and results of operations, further consolidation could adversely
impact us.
The success of our business depends on the continuing development, maintenance and operation
of our information technology systems. Our success is dependent on the accuracy, proper
utilization and continuing development of our information technology systems, including our
business application systems, Web servers and telephony system. The quality and our utilization of
the information generated by our information technology systems, and our success in implementing
new systems and upgrades, affects, among other things, our ability to:
conduct business with our customers;
manage our inventory and accounts receivable;
purchase, sell, ship and invoice our products efficiently and on a timely basis; and
maintain our cost-efficient operating model.
The integrity of our information technology systems is vulnerable to certain forms of disaster
including, but not limited to, natural disasters such as tornadoes. While we have taken steps to
protect our information technology systems from a variety of threats, including computer viruses
and malicious hackers, there can be no guarantee that those steps will be effective. Furthermore,
although we have redundant systems at a separate location to back up our primary application
systems, there can be no assurance that these redundant systems will operate properly if and when
required. Any disruption to or infiltration of our information technology systems could
significantly harm our business and results of operations.
Our sales are dependent on the continued development and application of new technologies
and products. The market for information technology products and services has evolved as a result
of the development of new technologies that are transformed by manufacturers into new products and
applications. We have been and will continue to be dependent on the development of new
technologies and products by manufacturers, as well as the acceptance of those technologies and
products by customers. A decrease in the rate of development of new technologies and new products
by manufacturers, or the lack of acceptance of those technologies and products by customers, could
have an adverse effect on our business and results of operations.
We would be adversely affected if we are not able to expand or retain our sales force or if we
are not able to maintain or increase their productivity. Our statistics show that the level of
sales achieved by our account managers increases with the number of years of experience they have
with us. Our rate of sales growth and our operating results would be negatively affected if we are
unable to expand the size of our sales force, if the turnover rate of account managers increases
from relatively constant historical levels or if the sales volumes and profitability achieved by
our account managers do not increase with experience.
Substantial competition could reduce our market share and significantly harm our financial
performance. The market for information technology products and accessories is highly competitive.
Our competition includes:
national direct marketers, such as Insight Enterprises, PC Connection, PC Mall and Zones;
value-added resellers;
manufacturers, such as Dell, Hewlett-Packard, and Apple, who sell directly to customers;
computer superstores, such as CompUSA;
government resellers, such as GTSI;
software resellers, such as ASAP, Softchoice, and Software House International;
consumer electronic and office supply superstores, such as Best Buy, Circuit City,
Office Depot, Office Max and Staples;
corporate resellers;
Web resellers, such as Amazon.com, Buy.com and Newegg.com;
mass merchandisers, such as Wal-Mart and Costco; and
managed service providers, such as IBM, Sungard, Vericenter, Verizon, AT&T, and EDS.
Some of our hardware and software vendors, such as Apple, Hewlett-Packard, IBM, and Lenovo,
have sold, and could intensify their efforts to sell, their products directly to customers. In
addition, some software manufacturers have developed, and may continue to develop, sales methods
that directly provide customers with subscription-based software programs and packages. If either
of these trends becomes more prevalent, it could adversely affect our sales growth and
profitability.
We focus on offering a high level of service to gain new customers and retain existing
customers. While our value proposition to customers includes competitive pricing, pricing is only
one aspect of our ability to compete. However, competition may increase in the future, which could
require us to reduce prices, increase advertising expenditures or take other actions which may have
an adverse effect on our operating results. Some of our competitors have reduced their prices in
an attempt to stimulate sales. Decreasing prices of information technology products and
accessories resulting from competition and technological changes require us to sell a greater
number of products to achieve the same level of net sales and gross profit. If this trend
continues and we are unable to attract new customers and sell increased quantities of products, our
sales growth and profitability could be adversely affected.
We are exposed to inventory risks. We are exposed to inventory risks as a result of the rapid
technological changes that affect the market and pricing for the products we sell. We seek to
minimize our inventory exposure through a variety of inventory management procedures and policies,
including our rapid-turn inventory model, as well as vendor price protection and product return
programs. However, if we were unable to maintain our rapid-turn inventory model, if there were
unforeseen product developments that created more rapid obsolescence or if vendors were to change
their terms and conditions, our inventory risks could increase. We also periodically take
advantage of cost savings associated with certain opportunistic bulk inventory purchases offered by
our vendors. These bulk purchases could increase our exposure to inventory obsolescence.
Our future operating results may fluctuate significantly. We may experience significant
variations in our future quarterly results of operations. These fluctuations may result from many
factors, including the condition of the information technology industry in general, shifts in
demand and pricing for hardware and software products and the introduction of new products or
upgrades. Our operating results are also highly dependent on our level of gross profit as a
percentage of net sales. Our gross profit percentage fluctuates due to numerous factors, some of
which may be outside of our control. These factors include:
our pricing strategies;
changes in product costs from vendors;
the availability of price protection, purchase discounts and incentive programs from vendors;
the availability of cooperative advertising funds from vendors, which are classified as
a reduction of cost of sales;
the risk of some of the items in our inventory becoming obsolete;
the relative mix of products sold, and customers sold to, during the period;
general market and competitive conditions; and
increases in delivery costs that we cannot pass on to customers.
A natural disaster or other adverse occurrence at one of our primary facilities or data
centers could damage our business. Substantially all of our corporate, warehouse and distribution
functions are located at our Vernon Hills, Illinois facilities and we have a second distribution
center in North Las Vegas, Nevada. If the warehouse and distribution equipment at one of our
distribution centers were to be seriously damaged by a natural disaster or other adverse
occurrence, we could utilize the other distribution center or third-party distributors to ship
products to our customers. However, this may not be sufficient to avoid interruptions in our
service and may not enable us to meet all of the needs of our customers and would cause us to incur
incremental operating costs. In addition, our Berbee operating segment operates two data centers
which may contain business-critical and confidential information of our customers. A natural
disaster or other adverse occurrence at one of the data centers could negatively impact our
business and profitability.
We are heavily dependent on commercial delivery services. We generally ship our products to
customers by AIT, DHL, Eagle, FedEx, United Parcel Service, and other commercial delivery services
and invoice customers for delivery charges. If we are unable to pass on to our customers future
increases in the cost of commercial delivery services, our profitability could be adversely
affected. Additionally, strikes or other service interruptions by such shippers could adversely
affect our ability to deliver products on a timely basis.
Our earnings and growth rate could be adversely affected by changes in general economic
conditions and uncertain geopolitical conditions. Weak general economic conditions, along with
uncertainties in geopolitical conditions, could adversely impact our revenue and growth rate. In
addition, our revenue, gross margin and earnings could deteriorate in the future as a result of
unfavorable economic or political conditions.
We could be exposed to additional risks if we make additional acquisitions or enter into
alliances. We may pursue transactions, including acquisitions or alliances, to extend or
complement our existing business. These types of transactions involve numerous risks, including
investor acceptance, finding suitable transaction partners and negotiating terms that are
acceptable to us, the diversion of managements attention from other business concerns, extending
our product or service offerings into areas in which we have limited experience, entering into new
geographic markets, the potential loss of key coworkers or business relationships and successfully
integrating acquired businesses, any of which could adversely affect our operations or the price of
our stock.
The failure to comply with our public sector contracts could result in, among other things,
fines or other liabilities. Revenues from the public sector segment are derived from sales to
federal, state and local governmental departments and agencies, as well as to educational
institutions and healthcare customers, through various contracts and open market sales. Government
contracting is a highly regulated area. Noncompliance with government procurement regulations or
contract provisions could result in civil, criminal, and administrative liability, including
substantial monetary fines or damages, termination of government contracts, and suspension,
debarment or ineligibility from doing business with the government. The effect of any of these
possible actions by any governmental department or agency could adversely affect our business and
results of operations.
We are exposed to the risks of a global market. Many of our products are either produced, or
have major components produced, in the Asia Pacific region. We engage in U.S. dollar denominated
transactions with U.S. divisions and subsidiaries of companies located in this region. As a
result, we may be indirectly affected by risks associated with international events, including
economic and labor conditions, political instability, tariffs and taxes, availability of products
and currency fluctuations in the U.S. dollar versus the regional currencies. In the past,
countries in the Asia Pacific region have experienced volatility in their currency, banking and
equity markets. Future
volatility could adversely affect the supply and price of products and components and ultimately,
our results of operations.
We are exposed to litigation risk. CDW is party to legal proceedings that arise from time to
time, both with respect to specific transactions and in the ordinary course of our business. We do
not believe that any currently pending or threatened litigation will have a material adverse effect
on our financial condition. Litigation, however, involves uncertainties and it is possible that
the eventual outcome of litigation could adversely affect our results of operations for a
particular period.
Item 1B.
Unresolved Staff Comments
None.
Cdw Corp (CDWC) - Description of business
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