Convergys Corporation provides customer care, billing, and human resource services. It operates through three segments: Customer Care, Information Management, and Employee Care. The Customer Care segment provides customer care, offshore operations, business process outsourcing, customer retention, direct response, technical support, consumer sales and marketing, back office, accounts receivable management, and business-to-business sales and marketing services to communications, technology, and financial services industries. The Information Management segment offers billing and information software solutions, as well as data processing, and professional and consulting services for...