ICT Group, Inc. and its subsidiaries provide outsourced customer management and business process outsourcing solutions. It offers customer care/retention, technical support and customer acquisition, and cross-selling/upselling services, as well as market research, database marketing, data capture/collection, email management, collections, and other back-office business processing services. The company also provides a suite of customer relationship management technologies that include automatic call distribution voice processing, interactive voice response and advanced speech recognition, voice over Internet protocol, contact management, automated email management and processing, sales...