Witness Systems, Inc. provides workforce optimization software and services in the United States. It offers Impact 360 solution that includes software products and services to optimize the workforce, processes, and technology involved in the customer service function; quality monitoring products to record multimedia interactions, including traditional voice, Web chat, and email to enable its customers to evaluate the performance of their customer service representatives; and compliance applications to record voice conversations between CSRs and customers for compliance recording and sales verification. The company also provides workforce management products that enable its customers to...