Zendesk, Inc. (ZEN) - Description of business

Company Description
Zendesk, Inc., a software development company, provides software-as-a-service customer service platform for organizations. The company’s platform provides a single customer service interface to manage one-on-one customer interactions; enables track and predict common questions and provides a seamless path to answers; allows to gather customer data and engage with customers based on the insights the data provides; and offers tools to understand customers and track the efficiency and effectiveness of the customer service. It also provides live chat software as an integrated service with its customer service platform for chat-enabled agents. The company provides customer service through its platform in approximately 40 languages to customers in various industries, such as business technology, telecommunications, education/non-profit, consumer technology, media/entertainment, and retail/ecommerce. It serves customers in approximately 140 countries. Zendesk, Inc. was founded in 2007 and is headquartered in San Francisco, California.