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DINESH GUPTA · Guest

Dated : 15th Nov 07

Mr. K. Vaman Kamath
Managing Director and Chief Executive Officer
ICICI Bank Limited.

Sub : complaint

Dear Sir,

I am forced to write you this letter, just to enlighten you about services your customer is getting from your Punjabi Bagh Branch.

My self Dinesh Gupta account no.: 629401133340, Branch Nehru Place. Today the 12th Nov I gave cheque of Rupee 15000 to one of my friend to withdraw that money from my account. First of all the behaviors of your cashier were so rude, said very rudely said signature is not matching, my friend insist them to call me and clear the issue, they said they cannot call all customer to clear the issue. After that my friens visited manager office we was so busy in sharing the jokes with staff and staff and manager was sitting on chiar and customer is standing in front of themâ¦..liked this total matter took 1 hours to clear the payment. And when my friend said that we will make your complaint, manager and cashier said that do whatever you can do, we have seen so many people like you.

Sir, I am feeling bad to write a complaint, but your Punjabi bagh branch behavior is very very rude with customers. They take care of only those customer who is regular and give gifs to them time to time.

I was operating my account in Syndicate Bank, and transferred to ICICI Bank because of service you were giving that time.

Now I am forces to close my account, as also will ask other friends who have account with ICICI just because of bad behavior ad bad servises you are giving o customer.

Sir, please look in to matter and take serious action against your Punjabi bagh or if any other branch is behaviong like this, today is a market of service, if you give good service, you will stand in market, otherwise others will take benefit of this bad service.

Pls reply back and pls do update me about action.

Regards

Dinesh Gupta
Mob : +91-9999119778

sid.jolly · Guest

Dear Authorities,

I have been an employee of this prestigious bank,I have been taking care of car loan C.P.A. in one of your car loan locations in western U.P.
Sir/Madam,I have worked very hard for this department ,and for this, I have been rewarded with an Appreciation Certificate from the organisation,and one day I came to know that I have been asked to go leave the job without any reason.
Sir/Madam,my very this job was like a relegion for me....& for this I had to sacrificed my married life,as I could'nt pay much time with my spouse.
As of now,I am working with other financier,which I deeply feel that I am BORN to work for ICICI Bank Ltd.....
I hereby want to state that to let me know my mistake....
Kindly let me know through my email ID i.e.sid.jolly@rediffmail.com

Warm Regards
(One of your ex-employee)

Kapil Dhagat, Dy. Chief E · Guest

Dear Madam,

Happy Holi & best wishes for the fantastic financial results & growth in all respect. I am also a customer of ICICI Bank having account in NOIDA (U.P.). Recently, I have been transferred to Singrauli (M.P.) which is a power centre of the country having 3 power stations of NTPC, 2 power stations of UPRVUNL, 1 power station each of LANCO Infratech, Reliance Power & Neyveli Lignite Corporation (under consideration), HINDALCO Industries Aluminium smelter, NCL's 9 mega coal projects & other ancilliary industries. The money transaction of this area is more than any B Class city. Even some of the branches of SBI and Union Bank of India are within first three top branches of M.P. in terms of money transaction. I am really surprised that your bank has no presence in this place rather you have opened branches at SIDHI (130 km away) and Robertsganj (110 km away) where money transaction is much less as compared to Singrauli region. Also, the average salary of Singrauli is more than Rs.16000/-, people have purchasing power, money to spent but there is no private bank to facilitate quick & multi-purpose transactions, credit facilities, etc. Due to this, there is no presence of Malls, Food Joints like Pizza Hut, Mc Donalds, etc.

It is our sincere request that a full-fledged branch if ICICI Bank should be opened in this upcoming area as early as possible. Singrauli is becoming important day by day and has already been recognised as Power Centre of the country. I hope you will definitely look into the matter and we will have a new branch very soon in this area in 2008-09.

Thanks & regards,

Kapil Dhagat
M:09977921555

Administrator · Guest

Dear Kapil Dhagat,
if you wish to contact the executives of the company, I advise you to look for the company's contacts and contact the executives directly. This is the message board dedicated to talk about investment, stocks and the company.
Besides, the executives of the company might not visit this website and might not read your message.

Administrator

srinivas · Guest

This is regarding second sale home loan to Prem singh for Flat no 504, Building 1, Lord shiva Paradise, chota masoba maidan, kalyan west, given by your ICICI home loan Kalyan branch, first they royally took 2 months to disburse the amt, due to which i had to incurr extra expenses as i had to pay 2 more EMI's, also the balance amt needs to be paid to me by ICICI, which they have not released, citing that documents are required. My contention is that you make the DD for difference amount and hand it over to me against the originals required. As i cant run behind your organisation for the diff amt, as you have an uncanny knack of not delivering things on time, i want this correspondence to be sent to the highest level so that your apathy can be highlighted.

sanjeevkumar · Guest

I was a customer of ICICI Bank. I availed housing loan and foreclosed on 1st August 2008. They informed that it will take 15 days to get the documents. Even a ordinary nationalised bank is giving the documents in 3-4 days time, ICICI Bank is taking 15 days to handover the document. For the past 5 days I am visiting ICICI Bank to get the document and they are replying their server is not working and it will take another one weeks time. It is atrocious. They should learn the delivery system from dubbawalas, Mumbai. Probably ICICI Bank should send their senior executives to get training from dubbawalas.
Imagine, a so called premier bank's server is not working for the past 4 days and it will take another 7 days, what is the image they are creating to the world. Ms. Morparia, please wake up and do something to save the image of India and indian banks!!!!!!!!!!!!!!!!!!

Sachin Ajmani · Guest

Dear Madam,

We had been working with ICICI as their business associate for the last 6 years & have given huge volumes of Business through 2 wheeler retail finance. We had also availed Inventory Finance from ICICI.

During the last 18 months we have witnessed the contrast in the attitude & the working culture of the Bank. Our pending payments with ICICI which the bank has accumulated to lacs of Rupees. Despite several letters & reminders at various levels, no heed is being paid to resolve our issue. As a matter of Goodwill gesture, we cleared our Inventory Funding Balances before the dates, payments were due. Our actions were not taken into consideration by ICICI & the Officials of ICICI have denied to even Honor to their own written committments.

We are not the only one who have been CHEATED by ICICI.

We request you that in case ICICI believes in what he has mentioned in his Press Release, please give us opportunity to prove our point & investigate the matter. We had already made up our mind of taking the legal recourse when we came across this webpage & thought to give the last try before taking up the matter before the competent authorities of RBI & Media. Looking forward to hear from you soon.

Cordially,

Sachin.

rakesh singhal · Guest

Why does your site not carry the emial addresses and telephone nos of the Board of Directors and senior functionaries? I have been a customer of ICICI bank for the last 3 years and having transactions of 3 crores per month, but I am unable to contact anybody senior regarding any query or problem.

busy · Guest

rakesh singhal wrote:

Why does your site not carry the emial addresses and telephone nos of the Board of Directors and senior functionaries? I have been a customer of ICICI bank for the last 3 years and having transactions of 3 crores per month, but I am unable to contact anybody senior regarding any query or problem.

rakesh, don't you think that this information is mostly confidential?it's available on the site of the company. you can look for it there.

TY · Guest

rakesh singhal wrote:

Why does your site not carry the emial addresses and telephone nos of the Board of Directors and senior functionaries? I have been a customer of ICICI bank for the last 3 years and having transactions of 3 crores per month, but I am unable to contact anybody senior regarding any query or problem.

DON'T MAKE A TRAGEDY OUT OF NOTHING. GO TO THE WEBISTE OF THE COMPANY AND LOOK FOR THIS INFORMATION THERE.

THAT'S REALLY EASY!

stranger · Guest

This stock (IBN) has been going down for a year...why is it so? isn't that strange to you?

yogesh khabrani · Guest

I hv been cheated two time by icicipru life team. Whay they brief about allocation of charges at the time of selling the policy & what actual I received the policy is tottaly difer. It ir serious issue

Jayobroto Burman Roy · Guest

Dear Madam,

I take the opportunity to bring this issue before you. The undersigned is a card holder of your esteemed bank for the last 8 Yrs. unfortunately from the last august stopped receiving the statement and subsequently registered innumerable complaint at your centralised complaint cell. In spite of repeated request nothing happened and subsequently the onus for the late payment and penalty (which has a snow ball effect over the last few months) was transferred on my shoulder! There is nothing principal amount pending from my side.

I am thoroughly harassed by your Telecallers over the phone and sometime with a threat of "dire consequence"!

The so called outstanding is not even a miniscule amount for the financial Institute like ICICI but also not a major issue for the undersigned! The real issue is I am being penalised for the lackadaisical approach of the bank. Ethically and morally speaking this is not done and this will definitely be detrimental for the reputation of your bank.

I hope you will look into the matter and the matter will be resolved!

Sincerely,
Jayobroto Burman Roy
9811210589
ICICI credit card - 4477473627678001

wizard · Guest

Hi, Jayobroto,
this is only the message board, in which people discuss companies and all the issues related. I am not sure whether Mrs. Chanda Kochhar you are trying to reach is going to read your letter. You should contact her directly.

Sumit · Guest

sir,
With reference to the mail and the attached credit card statement,I ;vent made any purchase by the card in the last 2 month.The purchase detail are also not mentioned.I 've already asked by making phone to customer care to surrender the card 15 days before.but none of the officer appear.In this regard I 've given my phone no. also to the officer to contact me.Also as the whole amount due was deducted from my account last month.After that also some 870 Rs./- bill came,So I asked the officer to reverse it and he accepted the request.

Please tell me what to do,I am asking you for your favor other wise i 've to go to Police or Customer forum to address the problem.

To RBI,
kindly look into the matter.i am attaching the card statement for ready reference.

To Consumer forum,
Kindly look into the matter and advice suitably.

Sumit Vyas,
09810704511

--- On Tue, 3/3/09, customer.care@icicibank.com <customer.care@icicibank.com> wrote:

From: customer.care@icicibank.com <customer.care@icicibank.com>
Subject: Your Credit Card Statement for the period 28-JAN-2009 to 27-FEB-2009
To: sumit111081@yahoo.co.in
Date: Tuesday, 3 March, 2009, 9:11 PM

Dear Mr. SUMIT KAILAS VYAS,

Please find enclosed your account statement. To open the statement, you require an 8-character password.

details, please click here.

Sandeep kedare · Guest

Dear Mam,

So far this has been pathetic customer service and yet pending for quite long.
Would like to draw you attention, forwarded is the trailing email.

Regards
sandeep kedare
-----------------
From: Sandeep Kedare
Sent: Thursday, March 26, 2009 10:34 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=033-040-377' RE: Activating Virtual Credit Card

Hi Team,

My request for activating Virtual Credit card has been overdue for several month now. After finding myself helpless I decided to re-apply for Virtual Card,

for which I received the following Service request - SR99245525.

But unfortunately, it’s not yet done. I can’t figure out the time given to process the request as mentioned in the forwarded email ( is it first 5 days or

last 5 days )

Regards
Sandeep Kedare
--------------------Original Message------------------------------
From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Saturday, March 07, 2009 1:14 PM
To: Sandeep Kedare
Subject: RE:'ICICICARE=033-040-377' RE: Activating Virtual Credit Card

Dear Sir,

We have initiated request SR99245525 unable to check the virtual card and it will process with in 5 days.

Sincerely,

Shailesh
Customer Service Officer
ICICI Bank Limited
--------------------Original Message------------------------------
From: Sandeep Kedare (sandeep.kedare@xxxxxxx.com)
Date: Friday, March 06, 2009 04:40 PM
To: ICICI Bank Customer Care (customer.care@icicibank.com)
Subject: RE: RE: RE: Activating Virtual Credit Card

Hi Naveen,

Attached is the screenshot of Icici Netbanking account taken at 16:30 hrs on 6 march 2009, it does not reflect my virtual creditcard account.

Request you to check the same at earliest.

Regards

Sandeep Kedare
--------------------Original Message------------------------------
From: ICICI Bank Customer Care [customer.care@icicibank.com]
Sent: Friday, March 06, 2009 4:10 PM
To: Sandeep Kedare
Subject: RE:'ICICICARE=033-040-377' RE: Activating Virtual Credit Card
Dear Mr. Kedere,

We regret the inconvenience caused due to our credit card services.
We request you to login again and check for the Virtual credit card and if the Virtual credit card is still not reflecting please send the screen shot again

with the date of attempt to check the same and to forward the to the department concerned.
Looking forward to your co-operation in helping us serve you better.

Sincerely,

Naveen Kumar
Customer Service Officer
ICICI Bank Limited
--------------------Original Message------------------------------
From: Sandeep Kedare (sandeep.kedare@ugamsolutions.com)
Date: Monday, February 23, 2009 11:01 PM
To: customer.care@icicibank.com (customer.care@icicibank.com)
Subject: RE: Activating Virtual Credit Card

Hi Mohd,

As required, please find the attached Netbanking screen without Virtual Card.
Kind Regards

Sandeep kedare

Dear Mr. Kedare,

We inform you that the Virtual credit card is active as per our records.
We request you to send us the screen shot of the error message if you are getting any error message to customer.care@icicibank.com from your personal e-mail

ID to assist you further.
Looking forward to your co-operation.
Sincerely,
Mohd Abdul Majeed
Customer Service Manager
ICICI Bank Limited
--------------------Original Message------------------------------
From: 515509541@infinity.icicibank.co.in (515509541@infinity.icicibank.co.in)
Date: Saturday, February 21, 2009 02:37 PM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Subject: RE: Credit Card
Hi Support,
This is disappointing, its quite long time since issue is pending.
Following is the following screenshot of the ICICI Bank Card.
http://img13.imageshack.us/img13/6802/icicicardscreen.jpg
below is the Trailing message from executive which is floating like pendulum.
i.e one of exec says to write to icici.care@icicibank.com and another exec says to write through icicibank interface.

Regards
sandeep kedare
--------------------Original Message------------------------------
From: ICICI Bank Customer Care [customer.care@icicibank.com]
Sent: Saturday, February 21, 2009 12:01 PM
To: Sandeep Kedare
Subject: RE:'ICICICARE=033-003-801' Activating Virtual Credit Card

Dear Mr. Kedare,
For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website,www.icicibank.com
We inform you that the Virtual credit card is active and normal.

Sincerely,

Ahmed
Customer Service Officer
ICICI Bank Limited

--------------------Original Message------------------------------

From: Sandeep Kedare (sandeep.kedare@xxxxxxxx.com)
Date: Friday, February 20, 2009 11:35 AM
To: customer.care@icicibank.com (customer.care@icicibank.com)
Subject: Activating Virtual Credit Card

Hi,

As with regards to the following trail message, request you to repond and do the needfull to active the Virtual Card.
Also find the screenshot of Virtual Card screen.

Kind Regards
Sandeep Kedare

--------------------Original Message------------------------------

Dear Mr. Kedare,

We inform you that as per our records we inform you that the Virtual credit card is active and Normal.
We request you to kindly forward Screen shot of the error message received to customer.care@icicibank.com for further process.

Sincerely,

Venkat Nathan
Account Manager
ICICI Bank Limited
--------------------Original Message------------------------------
From: 515509541@infinity.icicibank.co.in (515509541@infinity.icicibank.co.in)
Date: Tuesday, February 17, 2009 10:38 PM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Subject: RE: Credit Card

Hi Surender,

Upon clicking on Virtual Credit card, its still asking for existing credit card number. (i.e New application screen )
Please suggest.

Sandeep kedare
--------------------Original Message------------------------------
Dear Sir,

Based on our telephonic conversation on your phone number SR96694141dated February 14, 2009, we inform you that your Virtual credit card has been activated.

We request you to login and check.

Sincerely,

Surender Thamishetty
Customer Service Manager
ICICI Bank Limited
--------------------Original Message------------------------------
From: 515509541@infinity.icicibank.co.in (515509541@infinity.icicibank.co.in)
Date: Wednesday, February 04, 2009 03:19 AM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Subject: Credit Card
Branch Id : 0004 Account Id : 000401731107

Hi,

Following is the Virtual Card service request, which is unheard.
should you please look into the same.
Service Request no. SR94960386

Regards

Sandeep Kedare
--------------------Original Message------------------------------
From: Sandeep Kedare
Sent: Friday, February 20, 2009 11:33 AM
To: customer.care@icicibank.com
Subject: Activating Virtual Credit Card

Hi,

As with regards to the following trail message, request you to repond and do the needfull to active the Virtual Card.
Also find the screenshot of Virtual Card screen.

Kind Regards

Sandeep Kedare
--------------------Original Message------------------------------
Dear Mr. Kedare,

We inform you that as per our records we inform you that the Virtual credit card is active and Normal.
We request you to kindly forward Screen shot of the error message received to customer.care@icicibank.com for further process.

Sincerely,

Venkat Nathan
Account Manager
ICICI Bank Limited
--------------------Original Message------------------------------
From: 515509541@infinity.icicibank.co.in (515509541@infinity.icicibank.co.in)
Date: Tuesday, February 17, 2009 10:38 PM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Subject: RE: Credit Card
Hi Surender,
Upon clicking on Virtual Credit card, its still asking for existing credit card number. (i.e New application screen )
Please suggest.
Sandeep kedare
--------------------Original Message------------------------------
Dear Sir,
Based on our telephonic conversation on your phone number SR96694141dated February 14, 2009, we inform you that your Virtual credit card has been activated.

We request you to login and check.
Sincerely,
Surender Thamishetty
Customer Service Manager
ICICI Bank Limited
ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00% p.a. for 890 days. Please contact any ICICI Bank branch.
--------------------Original Message------------------------------
From: 515509541@infinity.icicibank.co.in (515509541@infinity.icicibank.co.in)
Date: Wednesday, February 04, 2009 03:19 AM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Subject: Credit Card
Branch Id : 0004 Account Id : 000401731107

Hi,

Following is the Virtual Card service request, which is unheard.
should you please look into the same.
Service Request no. SR94960386

Regards

Sandeep Kedare

Sandeep Kedare · Guest

Dear Mam,

Its been months since i have requested for activation of ICICI virtual card, but it has been overdue for quite sometime now. I have attached the trailing email of the conversation hoping to get it resolved soon as it can be.

please click below link for more details

http://www.hotstocked.com/message-board/about137.html#64781

Thanks in advance,

Regards
Sandeep Kedare

Guest

Hi,

Well the Issue has been resolved.

Thank you
Sandeep Kedare

Pavan Kumar.D.M · Guest

Respected Mam,

Please go through the e-mail, Please respond.

Hello Vinayak Prasad,,

I've already sent these e-mails several times, for example check the below.

Please some one from ICICI should take responsibility of responding to those e-mails.

Expecting a response at least this time.

Rgds,
Pavan.

RE: We Miss Youâ�
From: pavan dm (pavan_dm@hotmail.com)
Sent: 23 December 2008 14:02PM
To: epromotions@icicibank.com; customer.care@icicibank.com
Hello Krishnan Govindan,

Even after providing all details i've not heard any thing from your end. Please update me ASAP.

Rgds,
Pavan.

From: pavan_dm@hotmail.com
To: epromotions@icicibank.com; customer.care@icicibank.com
Subject: RE: We Miss You
Date: Thu, 23 Oct 2008 11:03:36 +0000

Hello Krishnan Govindan,

The reason for me not using the card is related to the Ref number. SR:57486142. Which was initially logged by me before 7 months. Nothing has been done by ICICI. I did not wanted to stop using it, but may be ICICI is not addressing the issues effectively. Please try to address the issue and allow me to start using the card again.

Expecting the positive response,

Rgds,
Pavan.

wizard · Guest

Sorry, but this is the place to talk about the company and issues related. I don't think you will get an answer right now.

Guest

I am impatiently waiting to see what the results of 31-Mar-09 is going to bring to us right now.

Are there any expectation or estimates for the whole year and the company's performance?

Satej Manohar Khadse · Guest

CONGRATULATION FOR YOUR POSTING

Dear Madam,
I was working with M/s Western India Shipyard Limited, Mormugao Harbour, GOA from 1995 to 2005.

I left the company in 2005 because of some Management Problem.

Western India Shipyard Limited is connected with ICICI bank & that yard is run by your ICICI.

But till date they have not clear my dues (full & final) Rs. 1,06522=00. Inspite of repeted request.

Kindly look into the matter and clear my dues.

Thanking you & best regards

khadse s m

Guest

I can't figure out what help are you lookin for Exclamation

Santosh Kumar · Guest

ICICI bank is a cheater bank.... I have also taken loan form ICICI bank and realised that I am dealing with a bank which is having no integrity and which fundamentals are based on the cheating to it's individual Customer.

praveen sakhuja · Guest

No doubt icici banbk is big in volumn but is house of big cheaters and faruds. Either Upper management is party to illegalactivities of the so called executives or doesnot care to set the house in order. At regualr intervals you get big stories of man handling of customers by hired goons, inspite of the fcats no down fall has been noted. let us see with the entry of new CEO how much down fall is noted in such cases.

Sanjoy Das · Guest

I am a NRI customer of ICICI Bank . Unfortunately I made a wrong decision to Bank with ICICI Bank. So far my experience with ICICI Bank has been bitter . I fail to understand your policies of your customer support service. Some of my basic requests to the Bank are not being met inspite of repeated follow-ups with your RMs ,. I want you to contact me immediately on 00971506568615 so that I can discuss my issues with you in detail .

Regards,
A neglected customer of ICICI Bank.
Email : sanjoyrini@hotmail.com
Cell : 00-971-50-6568615

abcd · Guest

I had picked your bank, as it is the lesser of the all evil (banks) in the India to transfer funds to india. i currently have both a money to india and NRI account with icici.My experience till date, in 3yrs, has been the worst banking experience, more like a nightmare.The Customer Service Center definitely takes the award. The repesentatives are like parrots / robots repeating the same information again and again no matter what my concern or query is. they have been taught a few lines of english that they have taken an oath to reiterate come what may. they have learned a fancy term/tool " ticket tracking" using which they open and close ticket at their will , without any updates to the customer.Summary: It's annoying puppet show with annoying music(the icici tune) most recent of my problems, was a simply password recovery on the money to india site, which should have never happened in the first place since i was entering right password and still erroring out. the website with it's UI interface and page flows is atrocious.. so much for the land of IT developers and brainiacs. Here is where the IT team at icici gets its duly deserved award for being the best at being the worst. noone can outshine them{heavy sarcasm}. I think the product never went through a cycle of Quality assurance and they dared to deploy it for their overseas customers. a simple thing like a 'not madatory' marked field does not let you submit the form unless populated. to the IT team: what in the world where you thinking when you developed the app??. This is what happens when students with 50% marks in HSC get admitted to an Engineering seat based on quota system.

abcd · Guest

..continuing .....Lastly kudos (and i mean it with utmost sarcasm and evil intention) and the award goes to the so-called "processing team" in Mumbai.Here they need more than 48 hours to compare information on an email to the info on the file and reset and generate ( which is most likely automated) a temp password. this is the most menial of jobs and to do this they need escalated ticket only then will they work on it.I can picture this team like many of the government dept , where employee frequently take chai breaks, gossip, take a afternoon siesta ( also called nap) and slack 100% when it comes to work. Ineffiency at its best and peaking.
With 3 yrs of time wasted calling up CC center, opening numerous tickets, threatening and even reporting to OMBUDS, i have decided to take get back at the company in my own way..It is a bank of Nincompoops! and you as the president of the company, Ms Kochhar is the biggest goof.so all you three teams, including the CEO Ms Chanda Kochar can read this letter and shove it where the sun don't shine (for those who did not understand , it seems shove it put your ASS
nnlnn

Thomas Philip · Guest

abcd wrote:

I had picked your bank, as it is the lesser of the all evil (banks) in the India to transfer funds to india. i currently have both a money to india and NRI account with icici.My experience till date, in 3yrs, has been the worst banking experience, more like a nightmare.The Customer Service Center definitely takes the award. The repesentatives are like parrots / robots repeating the same information again and again no matter what my concern or query is. they have been taught a few lines of english that they have taken an oath to reiterate come what may. they have learned a fancy term/tool " ticket tracking" using which they open and close ticket at their will , without any updates to the customer.Summary: It's annoying puppet show with annoying music(the icici tune) most recent of my problems, was a simply password recovery on the money to india site, which should have never happened in the first place since i was entering right password and still erroring out. the website with it's UI interface and page flows is atrocious.. so much for the land of IT developers and brainiacs. Here is where the IT team at icici gets its duly deserved award for being the best at being the worst. noone can outshine them{heavy sarcasm}. I think the product never went through a cycle of Quality assurance and they dared to deploy it for their overseas customers. a simple thing like a 'not madatory' marked field does not let you submit the form unless populated. to the IT team: what in the world where you thinking when you developed the app??. This is what happens when students with 50% marks in HSC get admitted to an Engineering seat based on quota system.

I would blindly vouch for whatever is said above. My experiences with Internet banking offered by bank (which they are proudly dipicts) was horrible. Most of the time I transfer funds...it goes through at that time...and the bank deducts a charge for the same. however after 2-3 days the amount credits back to my account, resulting in timely non-payment of loan amount in other bank. calling up customer service was again nightmare, first the long IVR to reach the agent...then the agent putting you on hold, then having no clue of the problrm, not providing a escalation person, then disconnection of line, then again the same process.
when I write to the manager, the reply is its a genuine deduction so no reversal or the charge for debit card transaction needs to be checked with the retail where I made the transaction. only solution left was to either go the consumer court , press or the Chanda Kochhar. not sure if this e-mail reches to the right person...or its just a blog.

S.Kasturirangan · Guest

Hi,
I've been trading with icicidirect for the past 4+ years. Of late I'm observing that the quality of service has gone down. Today, in the F&O segment, I could not trade for over an hour in the morning. when asked they say just a sorry. It is pathetic that one of icici bank's subsidiary is providing such a poor service. I need compensation for the loss i suffered.

Rgds