KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that Keith Holt, director, Product Strategy, KANA, and Andy Moore, Publisher of KM World Magazine will take part in the Webinar “The Search is On. Optimizing Search Operations for the Customer Service Environment,” Tuesday, September 16, 2008 at 11:00 a.m. PT / 2:00 p.m. ET.
This informative one-hour webcast will delve into the subject of optimizing search engines and knowledge bases specifically for use by customer service agents and customers, via web self-service portals. The panelists will give attendees specific strategies to help agents and customers find the answers they want faster and easier than ever before. Keith Holt and Andy Moore will examine several best practices that will help attendees:
- Learn how to avoid the pitfalls of knowledge search, such as ‘second-guessing the answer’ and ‘creating searches on topics instead of key issues’.
- Discover how service agents can make knowledge elements easier to find and more relevant to the customer’s issue.
- Uncover the secrets of optimal search engine testing for the customer service environment.
To register for this one-hour Web-seminar, go to: http://webinars.kmworld.com/kana/100/.
Who: Andy Moore, publisher, KM World Magazine
Keith Holt, director, Product Strategy, KANA
What: “The Search is On. Optimizing Search Operations
for the Customer Service Environment”
When: Tuesday, September 16, 2008
11:00 a.m. PT / 2:00 p.m. ET
Where: Please register at http://webinars.kmworld.com/kana/100/
About KANA
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com
NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
PAN Communications
Erica Burns, 978/474-1900
kana@pancomm.com
