KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, announced today it intends to announce its third quarter 2008 financial results after market close on Wednesday, October 29, 2008. At that time, a copy of the earnings release will be available under the Investor Relations section of the company's website at www.kana.com.

KANA will host a conference call to discuss these results at 1:30 p.m. PT (4:30 p.m. ET) on the same day. Investors are invited to listen to the call by dialing (617) 614-4927 and entering passcode 92419823. The conference call will also be broadcast from KANA's website.

A digital recording will be provided by telephone two hours after the completion of the conference call through midnight on November 5, 2008. To access the replay, please dial (617) 801-6888 and enter passcode 61499902. The replay will also be available on the company's website for one year.

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

Investors Contact:
KANA Software
650-614-8160
InvestorRelations@KANA.com
or
Media Contact:
PAN Communications
Erica Burns, 978-474-1900
kana@pancomm.com