KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it has closed a seven-figure transaction with an existing telecommunications customer for software licenses, reflecting continued demand for KANA’s multi-channel solutions within its customer base.

One of the top U.S. based telecommunications companies has chosen to expand its use of KANA solutions to include an email management system to encompass both its business and consumer subscribers. KANA’s solution enhances the service experience and substantially increases operational efficiency – both of which are critical success factors in the very competitive wireless market.

Michael Fields, KANA CEO said, “We are pleased that another KANA customer has expanded its deployment based upon their hands on experience and documented business value. In this case, users across all business segments will actively use the product to decrease email response times and will be able to handle larger volumes of email with existing staff. The results further demonstrate that exceptional service experiences can reduce operational costs while increasing customer loyalty and retention.”

In today’s increasingly competitive marketplace, companies are looking at ways to strongly differentiate products and services. KANA enables companies to provide a quality service experience across every communication channel including phone, email and Web. The Company’s solutions are deployed at many of the world’s largest organizations to increase customer satisfaction by providing fast, accurate answers to customer questions.

About KANA

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

PAN Communications
Kim McCrossen, 978-474-1900
kana@pancomm.com