STURBRIDGE, Mass., Sept. 4 /PRNewswire/ -- Kimball International, world renowned manufacturer of electronic assemblies and furniture for offices and the hospitality industry, underwent a successful technology upgrade from an SAP BW 3.5 system to SAP NetWeaver BI 2004 with a go-live of August 20, 2007 . The upgrade was conducted almost entirely from a remote workstation by Massachusetts-based information technology firm and SAP BI specialist Claricent ( http://Claricent.com ). All work was completed within a 4-month timeframe.

(Photo: http://www.newscom.com/cgi-bin/prnh/20070904/NETU069LOGO )

According to Kurt Carpenter, Director of Application Development for the Kimball Furniture Group, 'Claricent provided just the right level of consulting support needed by our Kimball implementation team. This virtual group formed a cohesive team that achieved all project goals on time, on target, and on budget. Dave Fox and his staff supported Kimball with Project Planning, Basis, Development, and Cutover Support primarily using the Claricent remote support process. The upgrade from start to finish went according to plan without issues after our Go Live weekend. Kimball is now well positioned to take advantage of the new functionality with NetWeaver BI 7.0.'

The bold decision to conduct the infrastructure upgrade via remote support reflects the forward-thinking attitude that Kimball International has embraced since its inception in the early 1950s -- an innovative and pioneering spirit that has secured them a permanent seat at forefront of their industry. Thanks to their open-minded approach to breakthrough technology and willingness to learn, Kimball was able to reap the benefits of custom, individual support in a fraction of the time it would have taken had the work been done on-site.

As such, the remote service provided by Claricent enabled Kimball to more efficiently utilize consulting resources on an as needed basis -- resulting in time and money saved, systems implemented in record time, and an overall higher level of satisfaction and more powerful end result.

Dave Fox, President of Claricent at http://Claricent.com , says: 'Claricent credits our ability to produce an end deliverable to clients such as Kimball International in a relatively short amount of time to our unique VirtualConsultant Remote Support Service. This system empowers SAP BI clients with the latest proven technologies; a specific, assigned support professional and project manager; and a unique portal that enables both parties to connect remotely via a desktop icon. In this manner, we are able to offer realtime, individualized service by promptly reacting to and expertly addressing ongoing questions that transpire during the course of a project.'

Kimball International looks forward to the effects that the upgrade will have on their production capabilities and the end deliverable to their clients.

About Claricent, Inc.:

Claricent is an information management consulting organization focusing on strategic implementations of SAP NetWeaver Business Intelligence (SAP NetWeaver BI). The company uses technology -- including hardware, software and services -- to help clients realize their Information Management initiatives. Headquartered in Sturbridge, MA, Claricent provides Architecture & Design, Implementation, and Remote Support services for clients throughout North America . Claricent is committed to delivering unsurpassed attention and service to their clients by furthering their clients Information Management strategy and the realization of SAP NetWeaver BI as an Enterprise Data Warehouse solution.

To learn more about Claricent, visit http://www.Claricent.com .

About Kimball International:

Recognized with a reputation for excellence, Kimball International is committed to a high performance culture that values personal and organizational commitment to quality, reliability, value, speed, and ethical behavior. Kimball employees know they are part of a corporate culture that builds success for customers while enabling employees to share in the company's success through personal, professional and financial growth. Kimball International, Inc. (Nasdaq: KBALB) provides a variety of products from its two business segments: the Furniture segment and the Electronic Contract Assemblies segment. The Furniture segment provides furniture for the office and hospitality industries, sold under the Company's family of brand names. The Electronic Contract Assemblies segment provides engineering and manufacturing services which utilize common production and support capabilities to a variety of industries globally.

To learn more about Kimball International, Inc., visit our website at: http://www.kimball.com

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies.

    PRESS CONTACT: David Fox, President
    Claricent
    22 Preserve Way
    Sturbridge, MA 01566

    Phone: 888-325-6496
    Email: dfox@claricent.com

SOURCE Claricent