Post No: 14082 November 06, 2008, 12:26PM
Guest wrote:

BT's share price since mid-2006 has taken a nosedive and is continuing to decline. Ian Livingstone's appointment as CEO in June 2008 has done nothing to stop this fall in share price. In fact, it has accelerated.

BT's contempt for its customers is becoming the stuff of legends. BT must wake up to the fact that it no longer has a monopoly, and it needs to start caring about customer service, including their wishes and concerns.

The latest Phorm / Webwise fiasco is a case in point. They have lost a lot of trust over the secret technical trials they conducted in 2006 and 2007. Continuing to push Webwise, which few customers seem interested in, and many are extremely wary of, will only drive more customers away from BT and towards their competitors.

Type the characters that you see in the box (5 characters).